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Greetings, The folks at the Wockshop have the best customer service that I have ever experienced. I ordered a Medium sized Wavy - Zip Hoodie as a birthday gift for my niece. However, when she received the package, the item that she received was a Large sized Wavy - Zip Hoodie instead of a Medium sized Hoodie. I sent an email to the Wockshop explaining what happened and sent a picture of the actual Large Wavy - Zip Hoodie that was received and the invoice that was packed in the box which indicated that I ordered a Medium. The Wockshop customer service agent replied to my email apologizing for the error and shipped the correct size to my niece with a bunch of stickers. When she received the package, she was ecstatic and grateful. I want to personally thank the person at Wockshop customer service who went above and beyond their call of duty to resolve this issue in a timely manner. It is very much appreciated and my niece is very happy she got the correct sized hoodie for her birthday. Thanks again for the best customer service ever.