General Questions

JABBAWOCKEEZ - Read before you arrive

No, we have there is bar located inside the theater to the back.  Service stops when the performance begins.

No, restrooms are located across the casino past Jabbawockeez theater on the left. 

No, MGM does not validate parking for guests attending shows on property.

No, this theater is a non-smoking facility

No bags larger than 14”x14”x6” are allowed in the theater. However, there is a complimentary bag check at the MGM Grand Bell Desk located in the lobby.

Meet and greet tickets must be purchased along with your tickets. Please speak to the ticketing agents at the box office to ask if meet and greet is still available.

- Weapons, Firearms, Pepper Spray, Pocket Knives or Mace.

- Outside Food or Beverage

- Bags or backpacks will not be permitted into the venue expect for small personal bags or purses. (12”x12” and 6” Max)

- Smoking including vape devices and electronic cigarettes.

- Animals or Pets (accommodations made for trained, harnessed and housebroken service animals)

- Cameras with interchangeable/detachable lens or external flash.

- Patrons without shoes or shirt.

Disorderly conduct at any time will not be permitted within this venue.

Strobe lights and atmosphere effects may be used during today’s event.

Shipping & Payment Information

After your payment is verified, it takes up to 72 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 9 am PST will not be shipped out until the next business day. If you order after 9 am PST on a Friday, your order will likely be shipped out on the following Monday.

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.

Jabbawockeez cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.

For Duties Delivered Paid (DDP) Orders: Duties and taxes may be included in the price depending on ship to country. If not included in the price, they will be shown at checkout.

For Duties Delivered Unpaid (DDU) Orders: As the customer, you are liable for all import duties, customs and taxes levied. Payment of these is required to release your order from customs on arrival.

Order Information & Concerns

If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.

"Unfulfilled" just means that we successfully received your order! Once your order is shipped, you'll receive a tracking number and your order status will change to "Fulfilled."

If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please order again with a Paypal account. If you do not have Paypal, you can easily sign up at