Exchanges and Returns

EXCHANGES AND RETURNS

***ALL MASKS ARE FINAL SALE***

*For any problems or concerns with the merchandise, a notice must be given to orders@jbwkz.com within 2 days of shipment receipt. To cancel or change an order, you must contact orders@jbwkz.com within 12 hours of placing the order.

An exchange can happen only when an item is purchased at retail price. All discounted items or collaborations are final sale. Once an item is purchased at a discounted price it is not eligible for an exchange or refund.

For items purchased at retail price, an exchange must be processed within 7 days of shipment receipt. All exchanges are dependent on existing stock.

To exchange an item, it must have the original packaging, be unworn and in new condition with both tags and printed receipt. Domestic customers are financially responsible for shipping the item back to Jabbawockeez Clothing for the exchange. International customers are financially responsible for shipping the item back to Jabbawockeez Clothing for the exchange, as well as for shipping the exchanged item back to their respective country.

Jabbawockeez Clothing will not issue credits or refunds for any difference in price on items purchased before the start of any sale. Orders placed at retail price, will have any exchange option available, while those purchasing at a sale price are considered final sale. All processed orders shipped before the start of any sale, may not be exchanged for items at their discounted price.

Any product shipped back to Jabbawockeez Clothing as an RTS (Return To Sender) for failure to deliver/receive/collect from the carrier or facility, will be subject to a $15 RTS Fee to cover reshipment costs. All customers should receive tracking details upon dispatch, and are expected to monitor tracking progress for any delivery exceptions. Packages that fail to be delivered/collected/or received are sent back to Jabbawockeez at the company's expense. The customer will be notified of said return by a service representative, the delivery address will be re-confirmed, and the RTS Fee must be made payable through the original payment method.

Any product shipped back to Jabbawockeez Clothing as a policy dispute or order refusal will be subject to a Forced Refund. Such customers will be refunded for order subtotal (minus original shipping costs paid) while instituting a $4-$8 restocking fee per item.